The carrier market is competitive, and carriers are all seeking for ways to attract customers away from one another. The three major US carriers usually offer great discounts and deals if you switch from another carrier, only to keep you linked to them.
However, things do not always proceed as expected. Unfortunately, one customer had a very unpleasant changeover after a Verizon buyout promotion and turned to Reddit to vent their dissatisfaction and ask for assistance.
According to user Jealous-Bit4872, they switched to Verizon on January 3 with an up to $800 deal to get out of their carrier's installment plan. The user went to a real store to inquire about the promotion (which we know is not always a good choice, as evidenced by the AT&T situation I reported on last week).
However, they found that the agent there was unable to address their questions, so they returned home... and switched via chat.
It appears like everything went easily, but the fact that I'm reporting on it should lead you to believe that things did not go as planned. At first, the customer was given access to a secure document upload link, where they uploaded their AT&T invoices as proof of installment amount. Then it appears there were no complications.
The user then traded in their AT&T phones, followed by quiet. Over the course of two months, the client attempted to contact customer care and was told they were ineligible for the promotion.
Other Redditors suggest that the user contact Verizon's executive relations team.
Overall, it's a complicated situation, and it's unclear who's to blame (or if it's a problem at all or just a random bug), but it certainly doesn't appear to be the customer's fault, and they shouldn't have been left without what they were promised. Hopefully, the problem will be fixed shortly, and they will receive the promotion for which they were originally entitled.
Meanwhile, if you don't want to end up in a similar situation, be confident in what you want, and if someone appears incapable of answering your queries, ask for a manager. Yes, I understand that asking for a supervisor may appear to be a Karen action, but a Karen understands her rights, as should we.